Frequently asked questions

Third-party logistics. We store your stock, pick, pack and ship your orders, and manage your returns — so you can focus on growing your brand instead of running a warehouse.

Lifestyle, fashion and beauty brands with a strong ecommerce presence — from launch-stage labels through to established retailers doing thousands of orders a month.

On the Sunshine Coast, minutes from the Bruce Highway. Full address announced ahead of opening. We run an open door policy — once we're open, you're welcome to visit your stock anytime.

Early 2027. Founding client onboarding begins ahead of opening — register through the Free Quote form to lock in founding rates and priority onboarding.

Our cloud-based WMS integrates with Shopify, Woocommerce, Squarespace and all major ecommerce, ERP and marketplace platforms, giving you live visibility of orders and inventory at any time.

Orders received before 1pm AEST, Monday to Friday, ship the same day.

No lock-in contracts, simple transparent pricing, and fully itemised billing summaries. If we're not delivering, you're free to leave — that's how we like the bar set.

Yes — fast, careful returns processing including quality checks and restocking, so returned stock gets back on sale quickly.

Yes, alongside direct-to-consumer — including retailer routing requirements, bulk despatch and relabelling. Over the years, we’ve worked with just about every major and independent retailer you can think of.

Complete the Free Quote form with your monthly volumes and a little about your brand, and we'll come back to you with tailored pricing within one business day.